Keeping a fleet on track with design which is better for people and business.
A rail interior with a flexible passenger experience in mind.
The UK’s largest ROSCO needed to ensure their legacy fleets were desirable for future franchise opportunities. An extensive experience audit, covering 4,850 miles across the UK – including ethnographic observations, passenger intercepts, crew shadowing, persona creation, lifestyle and cultural studies and technical forensics –gave us a 360 degree grounding in critical needs, pain-points and desires. This backbone of insight informed a series of design phases and refurbishment proposals for a range of train types on the UK’s most important railway franchises.
Client
Angel Trains
